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Bilingual Service Support
Job Summary
This bilingual customer service role serves as the primary point of contact for customers and the sales team regarding orders, shipments, inventory availability, and issue resolution. The position plays a key role in delivering friendly, high-quality support while managing inquiries, complaints, and custom programs to help drive customer satisfaction and operational efficiency. This is a full-time, on-site opportunity ideal for a proactive professional who thrives in a fast-paced manufacturing environment.
Essential Functions
- Serve as the main point of contact for customers and sales staff regarding orders, shipment status, product information, and inventory availability
- Receive, investigate, and respond promptly to customer inquiries, complaints, and requests for custom stocking programs
- Provide friendly, high-quality service that aligns with company objectives and customer expectations
- Manage multiple projects simultaneously while prioritizing daily tasks and meeting deadlines
- Maintain accurate records and documentation related to customer interactions and order fulfillment
- Collaborate with internal teams to resolve issues and ensure timely delivery of products and information
- Exercise initiative and independent judgment to handle projects without direct supervision
Required Qualifications
- At least two years of customer service experience
- Bilingual proficiency in English and Spanish
- Strong proficiency in Microsoft Office applications including Word, Excel, Outlook, PowerPoint, and Publisher
- Excellent organizational skills with the ability to manage multiple priorities effectively
- Effective oral and written communication skills suitable for diverse audiences
- Ability to read, interpret, and apply instructions from various sources including manuals and diagrams
- Strong mathematical skills including addition, subtraction, multiplication, and division using fractions and decimals
- High level of integrity and a consistently professional, positive demeanor
Preferred Qualifications
- Experience in a manufacturing or distribution-related customer service environment
- Familiarity with enterprise resource planning systems
- Background working with ISO documentation and compliance processes
Technical Skills
- Bilingual English/Spanish communication
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher)
- Customer service best practices
- Order management and tracking
- Inventory inquiry handling
- Complaint investigation and resolution
- Organizational and multitasking abilities
- ERP system navigation
- ISO documentation processes
Education & Certifications
High school diploma or equivalent required. Additional education or training in customer service, business, or a related field is a plus.